Terms of service
Terms of Service — Pocket Gluca™
Effective Date: July 2025
Overview
Welcome to Pocket Gluca™. These Terms of Service ("Terms") are between you and Pushpa Wellness Private Limited ("we," "us," "our," "Pushpa Wellness"), a company incorporated in India (GSTIN: 27AAQCP3792B1Z4), operating this store and website under the brand Pocket Gluca™ (the "Services"). PocketGluca™ is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy .. If you do not agree, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, and that you have given consent for any minor dependents in your care to use the Services on devices you own or manage.
To use the Services — including browsing our store or purchasing our products — you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Health & Medical Disclaimer
Please read this section carefully. It governs how our products should and should not be used.
Pocket Gluca™ is a food product — an instant energy glucose shot formulated with pharma-grade dextrose, in compliance with FSSAI regulations applicable to food and beverage products in India.
Pocket Gluca™ is not a drug, is not a medical device, and is not intended to diagnose, treat, cure, or prevent any disease, including diabetes or hypoglycemia. It is not a substitute for professional medical advice, diagnosis, treatment, insulin therapy, glucagon administration, or emergency medical care.
You acknowledge and agree that:
- If you or a dependent in your care has diabetes or any other medical condition, you should consult a qualified physician before using PocketGluca™
- Use of the product by or for a minor should occur under the guidance and supervision of a parent, caregiver, or treating physician.
- We make no representation that the product will be effective for every individual's physiological response, and outcomes may vary based on factors.
- Any misuse of the product — including use as a substitute for prescribed medical treatment, use outside the manner described on the product label, or use in a medical emergency in place of appropriate emergency care — is entirely at your own risk, and we disclaim liability for harm arising from such misuse to the fullest extent permitted by law.
Nothing in this section limits any rights you may have under applicable Indian law, including the Consumer Protection Act, 2019.
Section 3 — Our Products
We make every effort to accurately represent our products. Colors, packaging, or appearance may differ from how they appear on your screen due to your device and display settings.
We do not warrant that the appearance, taste, or quality of any product will meet your expectations or match how it is depicted in our store. Product descriptions, flavours, and formulations are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or flavour, or to limit quantities offered to any person or region.
Section 4 — Orders
Placing an order is an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment first. Please review your order carefully — we may be unable to accommodate cancellation requests after acceptance. If we are unable to fulfil, change, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for personal or household use, not for commercial resale or export, unless separately agreed with us in writing (e.g., under a distributor or B2B arrangement).
Section 5 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged is the price in effect at the time your order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices are inclusive of applicable taxes as noted on product pages, but exclusive of shipping, handling, or other charges unless stated otherwise.
Prices in our online store may differ from prices at any physical location, event, or third-party marketplace (including Amazon India) where our products are also sold.
You agree to provide current, complete, and accurate payment and account information, and to promptly update it as needed. You represent that any payment method used is valid, that you are authorized to use it, and that you will honour all charges incurred at posted prices, including applicable taxes.
Section 6 — Shipping and Delivery
We are not liable for shipping and delivery delays. Delivery timelines shown at checkout are estimates only and are not guaranteed. We are not responsible for delays caused by our logistics partners, customs processing (where applicable), or events outside our reasonable control. Once a product is handed to our shipping partner, risk of loss passes to you, though we remain available to assist with claims for damage or loss in transit in accordance with our Refund Policy.
Section 7 — Intellectual Property
Our Services — including all trademarks, brand assets, text, product imagery, packaging design, and the overall selection and arrangement of our store — are owned by Pushpa Wellness Private Limited. "Pocket Gluca," our logo, and related brand marks are trademarks of Pushpa Wellness Private Limited.
These Terms permit personal, non-commercial use of the Services only. You must not reproduce, distribute, modify, publicly display, republish, or otherwise exploit any material on the Services without our prior written consent. Unauthorized use may violate applicable intellectual property law. All rights not expressly granted are reserved.
Shopify's name, logo, and related marks are trademarks of Shopify Inc. All other names, logos, and marks on the Services belong to their respective owners.
Section 8 — Optional Tools
We may provide access to tools offered by third parties, which we do not monitor or control. Such tools are provided "as is" and "as available," without warranty or endorsement. We have no liability arising from your use of optional third-party tools, and any use is at your own risk and discretion.
Section 9 — Third-Party Links
The Services may contain links to third-party websites. We do not examine or evaluate the content or accuracy of such sites and are not responsible for them. If you leave our Services to access third-party content, you do so at your own risk.
Section 10 — Relationship with Shopify
Pocket Gluca™ is powered by Shopify, which enables us to provide the Services. Any sales made through our store are made directly with Pushpa Wellness Private Limited. Shopify is not responsible for any aspect of sales between you and us, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from claims, damages, and liabilities arising from your transactions with us.
Section 11 — Privacy Policy
All personal information we collect is subject to our Privacy Policy , and certain information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge you have read both.
Section 12 — Feedback
If you submit ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and publish such Feedback for any purpose, including commercial use. We are under no obligation to keep Feedback confidential, compensate you for it, or respond to it. We may remove Feedback we determine, in our sole discretion, to be unlawful, offensive, or otherwise objectionable.
You represent that your Feedback does not violate any third party's rights and does not contain unlawful, abusive, or misleading content.
Section 13 — Errors, Inaccuracies, and Omissions
Our Services may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and to update or cancel orders affected by inaccurate information, at any time and without prior notice.
Section 14 — Prohibited Uses
You may use the Services for lawful purposes only. You agree not to: use the Services unlawfully or maliciously; infringe our or others' intellectual property; harass, defame, or harm any person; transmit false or misleading information; send spam or unsolicited promotional material; impersonate any person or entity; upload malicious code; scrape, extract, or reproduce content from the Services without authorization; or use automated tools, bots, or AI agents to access the Services except as expressly permitted under Section 15. We reserve the right to suspend or terminate your account, without notice, for violation of these Terms.
Section 15 — Agents
This section applies if you use, enable, or deploy an "Agent" — any software that takes autonomous or semi-autonomous action on your behalf to access or interact with our Services. Any such Agent must: (i) identify itself as an Agent in its HTTP/HTTPS request headers; (ii) not conceal or mimic human behaviour to evade detection; (iii) respond truthfully to any prompt seeking to determine whether it is a human or a computer; and (iv) not circumvent any technical measure we use to control Agent access. We may restrict or block Agent access to the Services at our discretion.
Section 16 — Termination
We may terminate this agreement or your access to the Services at our discretion, at any time, without notice, and you remain liable for all amounts due through the date of termination. Sections relating to Intellectual Property, Feedback, Health & Medical Disclaimer, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.
Section 17 — Disclaimer of Warranties
Information on the Services is provided for general informational purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance on it is at your own risk..
Section 18 — Limitation of Liability
To the fullest extent permitted by applicable law, our total liability, and the total liability of our partners, directors, officers, employees, affiliates, agents, and service providers, arising out of or relating to your use of the Services or any product purchased through the Services, shall not exceed the amount you actually paid for the specific product giving rise to the claim.
Subject to the above cap, in no case shall we be liable for any indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost wages, or loss of data — arising from your use of the Services or any product, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
This limitation does not affect any statutory rights you may have under the Consumer Protection Act, 2019, or other applicable Indian consumer protection law that cannot be excluded by agreement.
Section 19 — Indemnification
You agree to indemnify, defend, and hold harmless Pushpa Wellness Private Limited, Shopify, and our respective affiliates, officers, directors, employees, and agents from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising from: (1) your breach of these Terms; (2) your violation of any law or third-party right; or (3) your access to or use of the Services, including any misuse of our products contrary to Section 2.
Section 20 — Severability
If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder of these Terms will remain in full force and effect.
Section 21 — Waiver; Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding the Services, superseding any prior agreements or communications.
Section 22 — Assignment
You may not transfer or assign these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms without notice to you.
Section 23 — Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. You and Pushpa Wellness Private Limited agree that any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
Section 24 — Headings
Headings in these Terms are for convenience only and do not limit or affect their interpretation.
Section 25 — Changes to Terms of Service
We may update these Terms at any time by posting changes to our website. We will notify you of material changes in accordance with applicable law. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
Section 26 — Contact Information
Questions about these Terms should be directed to:
Pushpa Wellness Private Limited C-3802, 38th Floor, Eternia Oberoi, L B S Marg, Mulund West, Mumbai, Maharashtra 400080 GSTIN: 27AAQCP3792B1Z4 Email: hello@pocketgluca.in Phone: +91 9326487651